cv966's Privacy Policy — Your Data Is Our Responsibility

cv966 ("we", "our", "platform") provides a reliable online betting and casino experience for users in Bangladesh. Your privacy is our top priority. In this policy, we clearly explain what purpose your personal information is collected for, how it is stored, who it may be shared with, and what rights you have.

cv966 uses SSL encryption technology and modern security protocols to protect user data. Our system follows fair play principles and no user information is sold to third parties. If you have any questions about this policy, please contact our support team.

When you create an account or use services on the cv966 platform, we may collect various types of information. This information falls into two main categories: information you provide directly and information collected automatically through your use of the platform.

1.1 Information You Provide Directly

The following information is provided by you voluntarily:

• Full name and personal identification details
• Email address and mobile number
• Date of birth (for age verification — only for users aged 21 or above)
• Payment information (bKash, Nagad, Rocket, or bank account details)
• Documents required for identity verification
• Content of communications with our support team via live chat or email

1.2 Automatically Collected Information

When you use the cv966 platform, the following information may be collected automatically:

• IP address and device type
• Browser version and operating system
• Activity logs on the platform (login times, game history)
• Cookie and session data
• Transaction history and financial activity

cv966 uses your information only for specific, clear, and lawful purposes. Below is a detailed explanation of the reasons your information is used:

2.1 Account Management and Identity Verification

Your information is used to create, manage, and secure your account. The identity verification process ensures that the platform is used only by eligible users and that account security is maintained.

2.2 Processing Financial Transactions

Payment information is used to process deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer. Verifying financial information is necessary to confirm the minimum deposit of ৳300 and the minimum withdrawal of ৳1,000.

2.3 Customer Support

Our 24/7 live chat and email support team may use your information to resolve your issues. This ensures fast and effective support is provided.

2.4 Fraud Prevention and Security

Your data may be analyzed to identify suspicious activity, prevent account hacking, and stop financial fraud. This process is fully automated and operated in the user's interest.

2.5 Platform Improvement

Anonymous analytics data is used to improve service quality and enhance the user experience. No personally identifiable information is used in this analysis.

2.6 Compliance with Legal Obligations

We are obligated to store and provide certain information in accordance with applicable laws and regulations. In such cases, information may be provided in response to valid requests from legal authorities.

cv966 never sells or rents your personal information to third parties for commercial purposes. However, information may be shared with selected parties in certain specific circumstances:

3.1 Payment Processors

The necessary payment information is shared with bKash, Nagad, Rocket, and approved banks to complete financial transactions. This sharing is limited solely to processing transactions.

3.2 Technology Service Providers

Limited information may be shared with trusted technology partners for cloud storage, cybersecurity, and platform operations. These partners are contractually bound to adhere to cv966's privacy standards.

3.3 Legal Authorities

Information may be provided under court orders, valid requests from investigative agencies, or the requirements of applicable law. In such cases, cv966 provides only the information strictly necessary for the legal requirement.

The cv966 platform uses cookies and similar tracking technologies that make your experience smoother and more effective.

4.1 Essential Cookies

These cookies are essential for the basic operation of the platform. They are used to maintain login sessions, verify security, and complete payment processes. Disabling these cookies will prevent the platform from functioning properly.

4.2 Functionality Cookies

These cookies are used to save your preferences and language settings. This means you do not need to change your settings again each time you log in.

4.3 Analytics Cookies

Anonymous analytics cookies are used to understand usage patterns on the platform and improve service quality. These cookies do not directly reveal personal identity.

You can control or disable cookies from your browser settings. However, disabling essential cookies may prevent some features of the platform from being available.

cv966 gives the highest importance to the protection of your information. Our security practices follow the highest industry standards.

5.1 Retention Period

Personal information is stored for as long as your account remains active. After an account is closed, certain information may be retained for the time required to meet legal obligations. Transaction information is kept for the period prescribed by financial regulations.

5.2 Security Measures

cv966 takes the following security steps:

• 256-bit SSL encryption for all data transfers
• Encryption protection for stored data
• Regular security audits and risk assessments
• Limited staff access — only authorized personnel can access information
• Firewall and intrusion detection systems against unauthorized access
• Data stored in secure data centers

5.3 Response to Data Breaches

In the event of a security breach, cv966 will take immediate action. Affected users will be notified within the appropriate timeframe as required by applicable law, and every effort will be made to limit any damage.

As a cv966 user, you have the following rights over your personal information:

6.1 Right to Access Information

You can ask cv966 at any time what information is stored about you. Upon a verifiable request, we will provide details of the information we hold about you.

6.2 Right to Correct Information

If any information stored about you is incorrect or incomplete, you may request a correction. cv966 will update the information within a reasonable time.

6.3 Right to Delete Information

In certain circumstances, you may request the deletion of your personal information. However, if there are legal obligations or the need to retain financial records, complete deletion may not be possible.

6.4 Right to Object to Processing

You may object to the processing of your information for specific purposes. cv966 will review this request and take appropriate action.

6.5 How to Exercise Your Rights

To exercise any of the above rights, email [email protected] or contact us via our 24/7 live chat. After verifying your identity, cv966 will process your request.

cv966 is for users aged 21 and above only. We always ensure that no minor's information is collected or processed.

Completing the age verification process at the time of account creation is mandatory. If we determine that a user is under 21, that account will be closed immediately and the associated information will be securely deleted.

Parents are requested that if they believe their child is using the cv966 platform, they should immediately contact us at [email protected] or via live chat.

cv966 reserves the right to update or change this privacy policy as needed. For any significant changes, we will notify users in the following ways:

• A notice will be published on the platform
• An update message will be sent to the registered email
• The "Last Updated" date at the top of the page will be changed

If you continue to use the cv966 platform after changes are made, it will be assumed that you have agreed to the updated privacy policy. We therefore advise you to review this policy regularly.

Game software providers on the cv966 platform — such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft — operate under their own privacy policies. cv966 is not responsible for the privacy practices of these third parties.

Payment service providers (bKash, Nagad, Rocket, and banks) operate under their own privacy policies. For information related to financial transactions, please review the relevant provider's policy.

This policy applies only to information collected and processed through the cv966 platform.